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Food & Beverage Supervisor

Job profile

At Urban Valley Resort & Spa we strive to always deliver a superior quality service. We aim to continuously exceed expectations and encourage our team members to offer an exceptional service to each and every guest.

As a Food and Beverage Supervisor within the Food and Beverage Department, you are expected to fully uphold Company Standards, providing excellent service to our guests whilst being:

Responsible to: Outlet Manager, Food and Beverage Executive

Duties / Responsibilities:

  • Opening and closing of shifts
  • Coordinate team members and assure that guest requests are fully met and exceeded
  • Communicate and delegate tasks to team members
  • Organising briefings and de-briefings to team members
  • Ensure compliance of hotels standards
  • Manage guests queries in a timely and efficient manner
  • Represent needs of the team including training, development, and performance
  • High level of customer service
  • Exhibit excellent communication skills with team members and guests
  • Flexible to respond to a range of varying work situations
  • Confident in the use of POS systems
  • Any additional ad-hoc duties requested by your superior
Job Type: Full Time

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